SAP Customer Relationship Management ( SAP CRM) Training Courses

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Expert SAP Training !

Delivered by the best SAP Consultants for SAP Clients and Partners worldwide.

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NEW TRAINING DATES

SAP HR,FICO,MM
-26/31 JULY

SAP BI,CRM,SD
-26/31 JULY

For full Course details and
other starting dates
click here

why acentar ?

- Experienced Consultants
- In-depth Teaching Process
- Live SAP Systems
- Real-Life Projects
- Global Presence
- 24/7 Support Service
- 100% Client Satisfaction etc

more info here

SAP Training Centre

All our training are design to give you a world class experience. Training classes are lead by SAP Certified Domain Experts with Real-Life SAP Project Experience.
Click here for more info >>

SAP TRAINING UPDATES
Enrol now for the our next SAP Classes:

- SAP BI/BIW
- SAP FI/CO, SD
- SAP HR, CRM
- SAP MM, MDM
- SAP XI, ABAP

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SAP CRM TRAINING COURSE

The SAP CRM course will enable clients to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.

METHOD OF DELIVERY: Online & Classroom
COURSE DURATION: 60hrs online / 10 days Weekday / 5 Weekends in class
COURSE CONTACT: UK Tel : 0800 135 7371 ( free phone) or 0207 993 65 93 US Tel : 718 841 7897

COURSE CURRICULUM

SAP CRM 7 CERTIFICATION TRAINING

SAP CRM: Overview of the CRM Solution ( 3 days )

Introduction to:

Fundamentals and architecture of SAP CRM

SAP CRM Marketing

SAP CRM Web Channel (E-Commerce)

SAP CRM Partner Channel Management

SAP CRM Sales

SAP CRM Interaction Center

SAP CRM Service

SAP CRM Field Applications

SAP CRM Analytics

Implementation & operation of SAP CRM

CR100: CRM Customising Fundamentals ( 5 days )

CRM basic data:

Business partner

Organizational model

Product master

Customizing settings for each object

CRM business transactions

Overview of generic functions in business transactions

Activity management

Customizing for these objects

Process control and determination

Partner determination

Actions

Overview of pricing in CRM

CRM billing

Basics concepts of CRM middleware

Introduction in People-centric CRM (PC UI)

CR500: CRM Middleware ( 3 days )

Introduction to the CRM architecture and CRM Middleware

Connecting an SAP back-end system to an SAP CRM system:

CRM Middleware / Administration Console

Messaging BDoc

Initial load / delta load / request load

Data flow, configuration and monitoring

Connecting an external system using the XIF adapter

Business Warehouse adapter

Groupware adapter

CR580: SAP CRM User Interface ( 3 Days)

SAP CRM User Interface Overview

UI Concept

Business Roles

Navigation Bar Customizing and Transaction Launcher

Architecture

UI Configuration

Easy Enhancement Workbench and Application Enhancement Tool

Component Enhancement Concept

Skin Configuration

CERTIFICATION EXAM TRACK: SAPCRM => CR100 => CR100 => CR500 => CR580 => CR100

CERTIFICATION EXAM CODE: TACERT ( C_TCRM20_70)

SAP Certification Page: http://www.sap.com/services/education/catalog/certificationtest.epx?context=%5b%5bC_TCRM20_70%7c%5d%5d%7c

COURSE REQUIREMENT: Previous Educational Background Required

COURSE BENEFITS / PROSPECTS
As an SAP Consultant you will have the opportunity to work with some of the top global companies in any part of the world. SAP Certification and training is globally recorgnised and attracts the best remuneration in the market place.

Acentar works with the best Consultants to ensure students are equipped with the necessary knowledge to enter and succeed in the SAP job market and beyond. So, whether you are looking for a career change or a career with a market leading remuneration package, you can rest assured Acentar will help you achieve your dream with our unique position in the SAP/ERP market.

Being a part of SAP means being a part of one of the most successful companies in the world, a recognized market leader. It also means being challenged like never before, taking risks, growing, and succeeding. The day you have an SAP qualification is the day you begin to play a key role in making SAP customers' businesses the best-run businesses in the world.

ALSO ON THIS COURSE WE OFFER THE FOLLOWING:
Hands on Experience
Real Time project knowledge
Interview based Training
CV Building Service

CALL US FOR BOOKING/MORE DETAILS:
Course Telephone Contact
UK: 0800 135 7371 ( free phone) or 0207 993 65 93.
US: 7188 417 897
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
REQUEST A CALLBACK

Our Address

Acentar Limited
Sweden Gate
Canada Water, London
SE16 7TX, United Kingdom
Tel: 0207 993 65 93 - UK
Tel: 718 841 7897 - US
Fax: 0207 043 15 07
E: admin@acentar.com
Web: www.acentar.com
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SAP Training Expert SAP Training ! Delivered by the best SAP Consultants for SAP Clients and Partners worldwide. Click here for more info >>

SAP Training

NEW TRAINING DATES SAP HR,FICO,MM -26/31 JULYSAP BI,CRM,SD -26/31 JULY For full Course details and other starting dates click here

NEW TRAINING DATES

why acentar ? - Experienced Consultants - In-depth Teaching Process- Live SAP Systems - Real-Life Projects- Global Presence- 24/7 Support Service- 100% Client Satisfaction etc more info here

why acentar ?

SAP Training Centre All our training are design to give you a world class experience. Training classes are lead by SAP Certified Domain Experts with Real-Life SAP Project Experience. Click here for more info >>

SAP Training Centre

SAP TRAINING UPDATES Enrol now for the our next SAP Classes: - SAP BI/BIW- SAP FI/CO, SD- SAP HR, CRM- SAP MM, MDM- SAP XI, ABAPClick Here for more info

SAP TRAINING UPDATES

COURSE CURRICULUM

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