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SAP CRM TRAINING COURSE
The SAP CRM course will enable clients to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.
METHOD OF DELIVERY: Online & Classroom COURSE DURATION: 50hrs online / 15 days Weekday / 8 Weekends in class COURSE CONTACT: UK Tel : 0800 135 7371 ( free phone) or 0207 993 65 93 US Tel : 718 841 7897
COURSE CURRICULUM
The course focuses on the most important SAP –CRM features, and the course is divided into these main subjects:
(a) my SAP CRM Analytics (b) my SAP CRM Marketing (c) SAP CRM E-Commerce (d) my SAP CRM Channel Management (e) my SAP CRM Sales (f) my SAP CRM Interaction Center (g) my SAP CRM Service (h) my SAP CRM Field Applications (i) Implementation & Operation of my SAP CRM
COURSE CONTENTS
MySAP CRM Solution Overview
Overview and Introduction Foundation & Architecture of mySAP CRM mySAP CRM Analytics mySAP CRM Marketing mySAP CRM E-Commerce mySAP CRM Channel Management mySAP CRM Sales mySAP Interaction Center mySAP Service mySAP Field Applications (with focus on Mobile Service) mySAP CRM for Industries Integration with other MySAP suite of modules
CRM Base Customizing
CRM Basic data & Customizing settings for these objects: Business partner Organizational model Territory Management Product master CRM Business Transactions Overview of generic functions in business transactions Activity Management (including Activity Journal and Groupware Integration) Transaction type and item category customizing for these objects
Middleware settings:
Middleware connections to R/3, APO and CRM CRM Business Partner - CRM Middleware CRM Middleware – Sales and Billing Basic concepts of CRM middleware Replication administration Monitoring & error handling
Implement “Customer Interaction Centre”
Architecture landscape Agent functions and processes in the IC Define CIC Profile and Customer-Specific Workspaces Define Front-office framework Component Configuration Action Box Configuration CTI Configuration Client Implementation Case Study - Live Exercise
Implement “Internet Sales”
Architecture and landscape Set up logical system and connection with OLTP R/3 and APO Configuration of the CRM Server – Base Customizing Configuration Web Application Creating Product catalogs Publication of Product Catalog content Create Internet User for order processing Sales Transactions using “Internet Sales” Web Shop Maintenance Client Implementation Case Study - Live Exercise
Implement “CRM- Marketing”
Opportunity Management Activity Management Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution) Marketing Calendar Customer Segmentation External List Management Lead Management Marketing Analytics
Client Implementation Case Study - Live Exercise.
COURSE REQUIREMENT: Previous Educational Background Required
COURSE BENEFITS / PROSPECTS As an SAP Consultant you will have opportunity to work with some of the top global companies in any part of the world. SAP Certification and training is globally recorgnised and attracts the best remuneration in the market place.
Acentar works with the best Consultants to ensure students are equipped with the necessary knowledge to enter and succeed in the SAP job market and beyond. So, whether you are looking for a career change or a career with a market leading remuneration package, you can rest assured Acentar will help you achieve your dream with our unique position in the SAP/ERP market.
Being a part of SAP means being a part of one of the most successful companies in the world, a recognized market leader. It also means being challenged like never before, taking risks, growing, and succeeding. The day you have an SAP qualification is the day you begin to play a key role in making SAP customers' businesses the best-run businesses in the world.
ALSO ON THIS COURSE WE OFFER THE FOLLOWING: Hands on Experience Real Time project knowledge Interview based Training CV Building Service
CALL US FOR BOOKING/MORE DETAILS: Course Telephone Contact UK: 0800 135 7371 ( free phone) or 0207 993 65 93. US: 7188 417 897 Email:
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