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Training
SAP Customer Relationship Management (CRM ) Course - Certification Track

Course Overview

SAP CRM enables clients to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service. The SAP CRM course we offer will cover the complete SAP CRM module to certification level, allowin the student to implement, update, troubleshoot and maintain high capability SAP CRM systems across a range of business sizes. SAP's growth in the SME market makes this an ideal time to learn SAP CRM and improve your company's customer relationship management.

Delivery Method

  • Instructor Led - Live Virtual Classroom
  • Self Paced Online Training 
  • Onsite Training - Delivery at Your Location
  • Corporate Training ( Onsite or Virtual )

Most of our courses are also available as blended learning ( a combination of Instructor led live virtual classroom, Self paced Learning and Onsite Training) All of our courses can be delivered at client site. For onsite booking contact training@acentar.com or click the more information tab to request more information. 

Course Benefits

  • At the end of the course you will have a good knowledge of SAP business intelligence software
  • Be able to work within a SAP business intelligence team 
  • Take up roles as an SAP Business intelligence Consultant, project Team member, Analyst, End user or any business intelligence related role worldwide
  • You will be able to seat for SAP Certification Examination at SAP Public Examination Centre near you

Exam / Certification Track

The certification track for this course is 

C_TCRM20_70

 

Included in this Course

The following are included in this course

  • Course Materials 
  • Access to live SAP System ( sandbox) 
  • Highly qualified and experience SAP Consultant with years of experience practicing SAP in the real world. 
  • 6 Month Support 

Prerequisites

To Join this course we expect you to already posses the following 

  • Good education Background 
  • Basic Knowledge of Windows or Mac 
  • Access to an internet ready PC or laptop, headset ( if joining the virtual class)

 Testimonials


centar have been delivering courses to some of the world's most successful companies and individuals alike.  Many of our customers have left some testimonials. Please click here to read some of these testimonials. 

 Project / Practical Work
This course comes with a project work demonstrating SAP implementation in this subject area.  The Consultant will work participant through a standard implementation business blueprint. The project will form part of participants take away project to further develop themselves after the course. 

 Our Guarantee

We guarantee all our courses. If you take an Acentar course and in event that you attempt certification and you are not successful, Acentar will retrain you for free. 

 After Training Support

We offer a 2 months after course support to all trainees attending this course. 

 Overview of the CRM Solution

  • Fundamentals and architecture of SAP CRM 

 SAP CRM Marketing 

SAP CRM Web Channel (E-Commerce) 

SAP CRM Partner Channel Management 

SAP CRM Sales 

SAP CRM Interaction Center 

SAP CRM Service

SAP CRM Field Applications

SAP CRM Analytics

Implementation & operation of SAP CRM 

CRM Customising Fundamentals 

  • CRM basic data
  • Business partner
  •  Organizational model
  •  Product master
  • Customizing settings for each object
  • CRM business transactions
  • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects
  • Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
  • CRM billing
  • Basics concepts of CRM middleware
  • Introduction in People-centric CRM (PC UI) 

CRM Middleware  

  • Introduction to the CRM architecture and CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system:
  •  CRM Middleware / Administration Console
  • Messaging BDoc
  • Initial load / delta load / request load
  • Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Business Warehouse adapter
  • Groupware adapter 

SAP CRM User Interface

  • SAP CRM User Interface Overview
  • UI Concept
  • Business Roles
  • Navigation Bar Customizing and Transaction Launcher
  • Architecture
  • UI Configuration
  • Easy Enhancement Workbench and Application Enhancement Tool
  • Component Enhancement Concept
  • Skin Configuration

 

To book this course, request more information or speak to a consultant please use the contact form below or call a member of our new busines team with the telephone numbers provided on our contact page
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