SAP CRM TRAINING COURSE

The SAP  CRM course will  enable clients  to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.

METHOD OF DELIVERY: Online & Classroom
COURSE DURATION:    50hrs online / 15 days Weekday / 8 Weekends in class
COURSE CONTACT: UK Tel : 0800 135 7371 ( free phone)  or  0207 993 65 93  US Tel : 718 841 7897

COURSE CURRICULUM

The course focuses on the most important SAP –CRM features, and the course is divided into these main subjects:

(a) my SAP CRM Analytics
(b) my SAP CRM Marketing
(c) SAP CRM E-Commerce
(d) my SAP CRM Channel Management
(e) my SAP CRM Sales
(f) my SAP CRM Interaction Center
(g) my SAP CRM Service
(h) my SAP CRM Field Applications
(i) Implementation & Operation of my SAP CRM

COURSE CONTENTS

MySAP CRM Solution Overview

Overview and Introduction
Foundation & Architecture of mySAP CRM
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM E-Commerce
mySAP CRM Channel Management
mySAP CRM Sales
mySAP Interaction Center
mySAP Service
mySAP Field Applications (with focus on Mobile Service)
mySAP CRM for Industries
Integration with other MySAP suite of modules

CRM Base Customizing

CRM Basic data & Customizing settings for these objects:
Business partner
Organizational model
Territory Management
Product master CRM Business Transactions
Overview of generic functions in business transactions
Activity Management (including Activity Journal and Groupware Integration)
Transaction type and item category customizing for these objects

Middleware settings:

Middleware connections to R/3, APO and CRM
CRM Business Partner - CRM Middleware
CRM Middleware – Sales and Billing
Basic concepts of CRM middleware
Replication administration
Monitoring & error handling

Implement “Customer Interaction Centre”

Architecture landscape
Agent functions and processes in the IC
Define CIC Profile and Customer-Specific Workspaces
Define Front-office framework
Component Configuration
Action Box Configuration
CTI Configuration
Client Implementation Case Study - Live Exercise

Implement “Internet Sales”

Architecture and landscape
Set up logical system and connection with OLTP R/3 and APO
Configuration of the CRM Server – Base Customizing
Configuration Web Application
Creating Product catalogs
Publication of Product Catalog content
Create Internet User for order processing
Sales Transactions using “Internet Sales”
Web Shop Maintenance
Client Implementation Case Study - Live Exercise

Implement “CRM- Marketing”

Opportunity Management
Activity Management
Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
Marketing Calendar
Customer Segmentation
External List Management
Lead Management
Marketing Analytics

Client Implementation Case Study - Live Exercise.

COURSE REQUIREMENT: Previous Educational Background Required

COURSE BENEFITS / PROSPECTS 
As an SAP Consultant you will have opportunity to work with some of the top global companies in any part of the world. SAP Certification and training is globally recorgnised and attracts the best remuneration in the market place.

Acentar works with the best Consultants to ensure students are equipped with the necessary knowledge to enter and succeed in the SAP job market and beyond. So, whether you are looking for a career change or a career with a market leading remuneration package, you can rest assured Acentar will help you achieve your dream with our unique position in the SAP/ERP market.

Being a part of SAP means being a part of one of the most successful companies in the world, a recognized market leader. It also means being challenged like never before, taking risks, growing, and succeeding. The day you have an SAP qualification is the day you begin to play a key role in making SAP customers' businesses the best-run businesses in the world.

ALSO ON THIS COURSE WE OFFER THE FOLLOWING:
Hands on Experience
Real Time project knowledge
Interview based Training
CV Building Service

CALL US FOR BOOKING/MORE DETAILS:
Course Telephone Contact
UK: 0800 135 7371 ( free phone)  or  0207 993 65 93.
US: 7188 417 897
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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